23 Oct 2014

httpv://www.youtube.com/watch?v=Zy8acMKab1A Canadian Prime Minister Stephen Harper yesterday addressed the nation in wake of the terrible tragedy that took place in his nation's capitol. His statement was extremely well written, one of the better in those types of situations I've ever heard, but the delivery lacked emotion. Now, it's important to consider that Mr. Harper probably didn'...

01 Oct 2014

httpv://www.youtube.com/watch?v=hDhmnrL8aJk   I have to admit, I didn't know much about Jack Ma or his company Alibaba until this week's 60 minutes report.  However, after watching the story I was very impressed with Mr. Ma and his business prowess.  I also have to say I thought he did a great job with his messaging as well. Doing an interview in your second (or perhaps third or ...

11 Sep 2014

As we watch the Ray Rice saga unfold this week, much criticism has been made of the NFL's slow response in handling the situation. That brought to mind one of the first lessons in crisis management when it comes to the public's desire of a company (or entity in this case) in terms of how it deals with a crisis. Here's what they want: 1. The right people 2. Doing the right thing 3. At th...

21 Jul 2014

httpv://www.youtube.com/watch?v=HsDeWSRZrjA If there's any industry in the world that is prepared for Crisis Communications, it's the airline industry.  Unfortunately, they have to be.  There's no bigger global story than when a passenger filled airliner goes down and sadly Malaysian Air has had to deal with two such horrible tragedies already this year. With that said, facing the hord...