11 Sep 2014

Videos
As we watch the Ray Rice saga unfold this week, much criticism has been made of the NFL's slow response in handling the situation. That brought to mind one of the first lessons in crisis management when it comes to the public's desire of a company (or entity in this case) in terms of how it deals with a crisis. Here's what they want: 1. The right people 2. Doing the right thing 3. At th...
Read more

21 Jul 2014

Videos
httpv://www.youtube.com/watch?v=HsDeWSRZrjA If there's any industry in the world that is prepared for Crisis Communications, it's the airline industry.  Unfortunately, they have to be.  There's no bigger global story than when a passenger filled airliner goes down and sadly Malaysian Air has had to deal with two such horrible tragedies already this year. With that said, facing the hord...
Read more

13 May 2014

Videos
httpv://www.youtube.com/watch?v=HnCaLeS64PM Every time another Donald Sterling enters the 24-hour news cycle I get bombarded with emails and phone calls from both friends and clients with the typical "you need to give that guy a call".  My response is pretty much typical as well:  "You can't fix stupid".  I've read in countless publications that Mr. Sterling has "retained a crisis commu...
Read more

23 Apr 2014

Articles
Last week I had lunch with a prospective client in the Oil and Gas industry who spent a number of years with BP, mainly in their Community Relations department.  The topic of conversation quickly shifted to their efforts to install what could be a controversial plant in the Southern Texas area.  I asked him what they were doing to meet any "resistance" from the community towards the proj...
Read more