The great Elton John wrote “Sorry Seems to Be the Hardest Word” in 1976. The sentiment is true today. Admit it. We struggle. Struggle to say “sorry.” It’s simple, short, effective, but often challenging to say to a friend or a partner, and arguably even harder for big companies with lawyers (love you guys) just doing their job. It’s 2024 and McDonald's showed us how effective a sim...