Not long ago I attended a daylong conference which included a host of presenters on a variety of subjects. I made a great attempt to watch and listen to what each was saying. But, as you no doubt have witnessed on countless occasions, the conference fell flat. I found myself distracted, disinterested, and disengaged in what was being said—and more importantly in how it was being presente...

As 2024 draws to an end, with nights growing longer and colder, there’s festive magic in the air. Homes are getting decked out with decorations and twinkling lights to provide the perfect backdrop for the holiday season. The sound of carols and traditional songs remind us of cherished memories and inspire a sense of togetherness and goodwill. However, the quality of these enchanting s...

The great Elton John wrote “Sorry Seems to Be the Hardest Word” in 1976. The sentiment is true today. Admit it. We struggle. Struggle to say “sorry.” It’s simple, short, effective, but often challenging to say to a friend or a partner, and arguably even harder for big companies with lawyers (love you guys) just doing their job. It’s 2024 and McDonald's showed us how effective a sim...