21 Jul 2014

Videos
httpv://www.youtube.com/watch?v=HsDeWSRZrjA If there's any industry in the world that is prepared for Crisis Communications, it's the airline industry.  Unfortunately, they have to be.  There's no bigger global story than when a passenger filled airliner goes down and sadly Malaysian Air has had to deal with two such horrible tragedies already this year. With that said, facing the hord...
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13 Jun 2014

Articles
Whenever we conduct a Presentations Training for a client, the first thing we typically have to critique a participant on is where they should look while they are presenting.  For most, the natural place for their eyes is the same as everyone else in the room:  The screen.  Wrong!! The screen (of monitor in some cases) is for the audience.  The laptop on the table, or printed Power Poin...
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04 Jun 2014

Videos
httpv://www.youtube.com/watch?v=6SKFvQTzCyM I was in London last week on business and as I do pretty much every time I'm there, I tune in to BBC News in the evenings.  Now of course, anyone who knows UK politics knows about Ed Miliband.  He's a media favorite, mostly for the priceless soundbites he gives and the sheer number of interviews he's willing to do. It's also important to note...
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13 May 2014

Videos
httpv://www.youtube.com/watch?v=HnCaLeS64PM Every time another Donald Sterling enters the 24-hour news cycle I get bombarded with emails and phone calls from both friends and clients with the typical "you need to give that guy a call".  My response is pretty much typical as well:  "You can't fix stupid".  I've read in countless publications that Mr. Sterling has "retained a crisis commu...
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28 Apr 2014

Videos
httpv://www.youtube.com/watch?v=tarp4X432RI LA Clippers owner Donald Sterling didn't give new NBA Commissioner Adam Silver much time to get settled into his new desk chair this weekend.  Silver found himself thrust into the racial controversy and when he finally addressed the media, this is how it went. It should be noted that Silver is a lawyer by training, so it makes sense that he k...
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23 Apr 2014

Articles
Last week I had lunch with a prospective client in the Oil and Gas industry who spent a number of years with BP, mainly in their Community Relations department.  The topic of conversation quickly shifted to their efforts to install what could be a controversial plant in the Southern Texas area.  I asked him what they were doing to meet any "resistance" from the community towards the proj...
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