Credit Management professionals across the world have been given top tips from Spoken Word on how to calm the nerves and become an effective public speaker. Over the last four months, a series of training articles have been published in Credit Management, the magazine of the Chartered Institute of Credit Management and largest recognized professional body in the world for the credit ma...

Anger can drive individuals to take drastic, sometimes violent steps. Witness the civil unrest after the killing of George Floyd and the protests after the pandemic state shutdowns. For oil and gas companies working on large infrastructure projects, several interactions with angry stakeholders may occur throughout the life of a project, and most likely on the front end of construction. ...

If there’s one piece of advice I could give anyone before they visit Australia’s largest city, it would be simply; bring your camera! Sydney is a selfie lover’s heaven, with iconic buildings and views around every corner. Of course, any trip to Sydney must start with a stop at the world-famous Sydney Opera House. Besides being one of the most identified buildings in the world, the Opera ...

Each of us have been inundated with emails from brands with their action plans to combat COVID-19. It’s great to communicate, but what happens when everyone is saying the same thing? At a recent media training, we were diving into the true meaning of the term “thoughts and prayers.” Like a lot of kneejerk phrases, it’s lost its meaning. A training participant raised her hand and offere...

COVID-19 is all we are talking, reading and hearing about. Here’s our first hot take on how leaders around the world are handling this crisis, which is sure to be studied for years to come. "I think the biggest question our clients have been asking me is how much they should communicate.  My advice thus far to them has been I would much rather them lean on the side of over-communicating...

What happens when the media spotlight turns and you find yourself having to defend your actions but are constrained in what you can say?  This was the situation a private bank found itself in when, at the center of a highly charged political environment in Malta, it became embroiled in government money-laundering allegations and had its banking operations called into questio...

How TED Talks are influencing the way organizations communicate The golden rules for delivering a powerful presentation are to know your audience, know your material and make your delivery memorable and real. These certainly come into their own when presenting a TED Talk. TED Talks were developed thirty-five years ago in California by Richard Saul Wurman as a way of delivering an...