01 Oct 2014

Videos
httpv://www.youtube.com/watch?v=hDhmnrL8aJk   I have to admit, I didn't know much about Jack Ma or his company Alibaba until this week's 60 minutes report.  However, after watching the story I was very impressed with Mr. Ma and his business prowess.  I also have to say I thought he did a great job with his messaging as well. Doing an interview in your second (or perhaps third or ...
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28 Aug 2014

Videos
httpv://www.youtube.com/watch?v=7dp8D7c2Hw8&list=PLDt0J62yU45u6Yk0t1FURwXd_OU_URtkP You don't have to watch a lot of the TV news channels to know that having a great story doesn't always translate into a successful interview.  That's exactly why companies like Spoken Word exist, to help executives tell a company's story and not just rely on their charm and good looks to hope that vi...
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04 Aug 2014

Videos
Visit NBCNews.com for breaking news, world news, and news about the economy Over the past several years, we've worked with many hospitals and doctors (including the hospital featured in this video, Emory University Hospital).  One of the battles doctors and hospitals are always facing are HIPAA (Health Insurance Portability and Accountability Act) laws.  These laws prevent institutions ...
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21 Jul 2014

Videos
httpv://www.youtube.com/watch?v=HsDeWSRZrjA If there's any industry in the world that is prepared for Crisis Communications, it's the airline industry.  Unfortunately, they have to be.  There's no bigger global story than when a passenger filled airliner goes down and sadly Malaysian Air has had to deal with two such horrible tragedies already this year. With that said, facing the hord...
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04 Jun 2014

Videos
httpv://www.youtube.com/watch?v=6SKFvQTzCyM I was in London last week on business and as I do pretty much every time I'm there, I tune in to BBC News in the evenings.  Now of course, anyone who knows UK politics knows about Ed Miliband.  He's a media favorite, mostly for the priceless soundbites he gives and the sheer number of interviews he's willing to do. It's also important to note...
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13 May 2014

Videos
httpv://www.youtube.com/watch?v=HnCaLeS64PM Every time another Donald Sterling enters the 24-hour news cycle I get bombarded with emails and phone calls from both friends and clients with the typical "you need to give that guy a call".  My response is pretty much typical as well:  "You can't fix stupid".  I've read in countless publications that Mr. Sterling has "retained a crisis commu...
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28 Apr 2014

Videos
httpv://www.youtube.com/watch?v=tarp4X432RI LA Clippers owner Donald Sterling didn't give new NBA Commissioner Adam Silver much time to get settled into his new desk chair this weekend.  Silver found himself thrust into the racial controversy and when he finally addressed the media, this is how it went. It should be noted that Silver is a lawyer by training, so it makes sense that he k...
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