Spoken Word Communications Opens London Office. Clive Hawkins and Elodie Grant Goodey to Head Team.

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Spoken Word Communications is excited to announce that former National Grid Communicator Clive Hawkins and former BP Communicator Elodie Grant Goodey have signed on to head the London office of the Media, Crisis Communications and Presentations Training company.

Clive Hawkins is an experienced FTSE20 communication leader with over 30 years’ corporate communication leadership experience, having directed national and international communication programmes under intense government, regulatory, media and public scrutiny.

He is former Global Head of Employee Communication & Media Relations for National Grid plc and was chief media spokesperson between 2001 – 2015, where he directed media relations for M&A, financial results and corporate development activities throughout National Grid’s transformation into one of the largest energy companies in the world.

Clive also led media relations for National Grid’s UK and USA electricity and gas infrastructure developments, where the company invested £3 billion ($4.3 billion) annually on replacing and upgrading electricity and gas infrastructure assets including the development and expansion of the UK’s major LNG storage terminal at Isle of Grain, electricity transmission cable tunnels across London, substations, overhead lines, gas pipelines and compressor stations to connect new supplies of energy to electricity and gas networks across the UK and northeastern region of the USA.

Clive is a member of the UK’s Chartered Institute of Public Relations, Institute of Directors, and European Association of Communication Directors.  He is former chair of the communications directorate of the UK’s trade association, Energy UK, and an inaugural member of the Queen Elizabeth Engineering Prize Communication Counsel.

Elodie Grant Goodey is a senior communications and external affairs professional with 20 years’ international experience in external issues management, societal risk assessment, corporate responsibility, government and civil society relations, external and internal communications.

She has deep expertise in the oil and gas industry but also works across other industries. She was formerly BP’s Head of Societal Issues and Relationships, leading social policy management, social risk assessment, advocacy and stakeholder engagement. She also worked as Head of Communications for BP’s Exploration & Production business and as Communications and External Affairs Director for BP’s North Africa business.

Elodie has wide experience at Board and Executive Committee level and a global network of contacts in NGOs, government organisations and multinational companies (Algeria/Libya).  Previously, Elodie worked for the BBC World Service and volunteered for a number of human rights NGOs.


Spoken Word Adds Former Schlumberger Communicator Mary Jo Caliandro-Hansen as Trainer

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DSC_7889MJHansen2014Crop8x10Spoken Word Group is happy to announce the addition of Mary Jo Caliandro-Hansen as its newest trainer.

Recently retired from Schlumberger Limited, Mary Jo Caliandro-Hansen began her career with the world’s largest oilfield services company in New York. During her career at Schlumberger, which spanned over 30 years, she held a range of management positions including Director of Internal Communications, Public Affairs Manager and Marketing Communications Manager.

While at Schlumberger, Mary Jo contributed to several communications platforms such as crisis leadership, media relations and investor relations. She also led company efforts in regards to training, coaching and mentoring technical and executive staff for media interviews and presentation skills.

She began her career in New York, but has been based in Houston for the past 20 years. While at Schlumberger she often travelled to South America, Asia, Europe and the Middle East to provide communication, presentation and media training within the company.

Mary Jo holds a Bachelor of Arts degree in English Literature from Marymount Manhattan College in New York City. She is a current member of the International Association of Business Communicators, European Association of Communication Directors, and the Public Relations Society of America.

The First Rule of Presenting

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Whenever we conduct a Presentations Training for a client, the first thing we typically have to critique a participant on is where they should look while they are presenting.  For most, the natural place for their eyes is the same as everyone else in the room:  The screen.  Wrong!!

The screen (of monitor in some cases) is for the audience.  The laptop on the table, or printed Power Point should be used by the presenter.  Why?  Two words:  Eye contact.  In order to connect with an audience, a presenter must maintain the highest level of eye contact possible.  That’s impossible to do if a presenters back is facing the audience because they are presenting to the screen.  Good presenters will glance down at the screen, using it as a prompt, then make eye contact with their audience.

Next time you find yourself in a presentation, watch to see if the person presenting is doing it the “right” way.  Odds are they won’t, but after reading this, you will.

Forget the Town Hall Meeting. Appeal to their stomachs!

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Last week I had lunch with a prospective client in the Oil and Gas industry who spent a number of years with BP, mainly in their Community Relations department.  The topic of conversation quickly shifted to their efforts to install what could be a controversial plant in the Southern Texas area.  I asked him what they were doing to meet any “resistance” from the community towards the project. Fully expecting him to say they were hosting a series of “town hall” type meetings, he surprised me by instead saying they were asking local residents to host “dinner parties” at their homes so the company could share information with the community in a less formal setting.

The client said, even somewhat surprisingly to him, the dinner parties were an instant success.  Community members felt going to their neighbors homes was a much “safer” forum to meet with the company and hear about its plans than going to the usual civic center or school and enduring through a 2-3 hour meeting and its countless speakers from both the company and local governments.

This individual told me his person on the ground there in Southern Texas simply asked a few local residents if they would be willing to host the meetings and once they said “yes”, she then coordinated having food from a local restaurant brought in and she would then handle all the details regarding setup and cleanup.

Now sometimes the “town hall” is a company’s only choice, but either way, this novel concept of appealing to people’s stomachs sounded like a great way to either supplement or complement a company’s efforts to help inform the community of the benefits of what could become a controversial project.


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